Myself, my husband and 2 friends were there the day the tourist lady and the attendant fell off the back of the chair lift. We were the next in the line to go onto the ride. No-one died this day never the less I will never forget this terrible accident. The attendant was the only staff member on duty at the time with no back up, she was a very young girl. The Tourist and her mother panicked as they were getting onto the ride. The mother managed to NOT to get onto the ride, the poor attendant was trying to tell the tourist (daughter) not panic and just sit still. She then tried to stop the chair from leaving the plat form by holding the back of the chair. Before you knew it the chair had gone off the end of the platform with the attendant hanging on the back. There was no other staff in sight or on the platform. My husband, myself and our 2 friends were the only people there at the time that could speak good English. We ran to the control panel and pressed the stop button then we got onto the phone and contacted the Dream World Staff. While I was on the phone attached to the control panel contacting staff, my husband was trying to encourage the attendant to try and lift her leg up onto the bar so she could hold on longer. We also witnessed the attendant fall the tourist lady had fainted and before you knew it she slid down under the rail and also fell to the ground. I believe there could have been a much better outcome this day if there were 2 attendants on duty and there was a reverse button on this end of the chair lift. Apparently the lift needed to be reset from the other end to enable it to reverse back wards. To this day I often wonder how these 2 ladies are and wish that we could helped out more.
