I really do think that Customer Service is just about the only thing that is holding Dreamworld back. There is no doubting that it is a great park. I has great rides, for the whole family, and has a great atmosphere, disregarding the far from appropriate attitude of many of the staff. The last time I was MW, which was quite some time ago, their staff weren't exactly the best either. However, by the sounds of it, things have definately picked up over there. So, clearly it's not impossible to do. Perhaps all DW needs to do is provide some form of training for their staff in the form of Customer Relations. Instead of a slap on the wrist when complaints are made, which I suspect to be the case at the moment. Ok, enough babble from me...
