Sammus77

In regards to the awful pop music that was playing at the park entrance and around the flyer recently, I emailed in my feedback direct to dreamworld. I initially received the usual “thanks for your feedback, we’ve passed it on the the relevant team”, however I was followed up this morning with an email straight from Greg Young. He thanked me for the feedback, and said that he shared my thoughts on the music and they have since reverted back to the classic/Disneyland style Main Street music. He also said they still have a few more things to touch up and complete at the front of the park that they are currently working on. Interested to know what that means? Anyways I thought that was worth sharing. If it’s worth complaining about on here, then perhaps it’s worth sending in the feedback. It’s clear that they listen and appreciate enthusiasts feedback 😊 I also noted several comments while lining up for the flyer about how quick the lines moved compared to the competition down the road! Yes it is a people eater with the number of seats, but regardless that’s some good customer feedback heading into the Christmas school holidays!

Attended Dreamworld the other day for the first time since the flyers walls came down, it just looks amazing! The sight of the globe, the structure, the fountains. It just works and looks soo damn good! BUT, they’ve stuffed up big time. They were blasting cheap, tacky pop music right from the entrance all the way up main st. It just didn’t work. I don’t know where that classic, old timey, disneyland style music went? In my opinion that music was such a warm, welcoming, nostalgic start to the day, and would have worked even better with the flyer now open. But the tacky pop music they were blasting just spoiled that grand entrance reveal. It felt like some local free shopping centre instead of the start to a great theme park day. We weren’t the only ones to comment. Not sure if this is a permenant decision? But it seems like a silly one. We all jumped online to submit feedback, and lately dreamworld seem pretty interested in feedback, so I’d suggest doing the same if you, like me, prefer some ‘theme’ music in your theme parks. Aside from that gripe, the ride was great fun. I get a little motion sick, but did pretty well on this one. It was far more of an experience than your standard swinging chairs. Standing in line was more of a ‘show’ and far from boring with a front row view. Whilst the music in the street has turned to uninspired/ and out of place pop music, the music on the ride is spot on! Each cycle played a different old timey/theme appropriate song, or similar style Christmas song. Mixed with the fountains, the laughter and chatter amongst riders, it’s a winner in my books. The lighting worked pretty well, I think a more classic golden/yellow/vintage lighting display would look better, but It didn’t feel like the colourful lights were too far out of place. They certainly didn’t take away from the experience. off ride it’s just as much fun, it ads much needed kinetic energy all the way from central station and up and around to the claw. The large spinning structure along with those water fountains are noticeable from everywhere. Has changed the look and feel of the entire area and it now feels quite alive instead of just a ‘go between’ area. I’ve already said it a few times but other than the insane decision to play pop music at the parks entrance/main st, (let’s pray it was a bizzare one off situation) the ride itself has transformed the entrance and start to your day at the park! It feels quality, it looks quality, if they can be rid of the pop music it will sound quality too. 😂

I don’t think the intention is for one new spin and spew to bring in the crowds, I think the intention is to offer a bigger, better overall experience at the park, more rides, more kinetic energy, more atmosphere, and a fuller day of experiences. I have been going to the park regularly for 6 or so years now, and I do believe that the average attendance day to day is increasing, even more so in just the past few months. I think they’re in for a pretty busy summer actually. It’s not the fact that it’s just one new ride, it’s the fact that there are multiple new rides to open within days, the park is looking brighter and fresher than ever and just feels better value/quality due to the addition of a ‘spin and spew’

I was in park today, first time since 2019. It was not great. I get planned maintenance, and I understand unscheduled maintenance. However we had people in lines next to us complaining that for the period of their annual passes they rarely attend when there isn’t multiple headliner rides down at the same time. We also witnessed guests confronting staff at the front of rivals when they shut the queue at 4:40 ‘to ensure the staff can close the ride by 5pm’. I’m sorry but if you have three of your 4 available ‘big’ coasters out of action (planned or not) and only a 1 train service on the single remaining big coaster, then you sure as heck don’t shut the queue almost 30mins early because you want to go home before 5pm. That’s clearly a directive from management, and it’s one that says we don’t really care what the customer thinks because the customer just keep coming, but surely this is going to unravel for them one day soon right? In addition the bathrooms were filthy everywhere we went, the food insanely expensive, (almost $20 for a cold burger and a handful of cold chips that amounted to a meal as small as a cheeseburger meal from maccas), for comparison we had a large burger with decent serve of chips from dreamworld for $16 big serve and fresh. Lots of wear and tear around the park, weeds growing out of gutters and cracks in the buildings etc. I don’t know I guess I expected more. We went to dreamworld last week, almost everything was open, there was a lot of bright fresh colours everywhere and you could see plenty of investment into the park. The absolute biggest difference that stood out to me was the staff. At dreamworld they seemed very engaged and energetic, and wanting to cycle through rides efficiently, at movieworld we found them uninterested and some of the painfully slowest operations I have ever witnessed around the world. As someone who hasn’t been to the parks in many years, and who has visited many parks around the US, and Asia, it seems as though dreamworld are driving the right behaviours and expectations from their staff and delivering a far greater customer experience. Just one man’s observations 😉