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  1. It's recently become more and more apparent to me that all theme park companies need an employee with appropriate experience and knowledge to do the following. Large chunks of this are not being done currently at any of the Queensland parks, or are being done by people without adequate knowledge, resources or authority, making the customer experience far less valuable than it should be. I believe Disney has employees they call "Imagineers", and their responsibilities are probably somewhat similar to this. Duties: *Conduct frequent, randomly timed checks on the customer experience through carrying out a combination of audits including personal experience of all rides, other attractions, shows, guest facilities, shops, food outlets, and walk-throughs of the park environments to assess their quality, cleanliness, maintenance, and operation, as well as staff interaction with guests, and general performance of their roles in adding to the guest experience. *Coordinate 3rd parties to carry out similar checks covertly, and collate the results. *Gain insights from guests at the park and online on their experiences. *Gain insights from staff including ride operators, retail and hospitality staff, and entertainers on anything they feel could be improved to add to the guest experience. *In all of these checks, the primary focus should be on how much fun the ride is, how well it fits into the theme of the park, and the area, and how well the story is told on each ride. *Use knowledge of ride operations, theatre, retail and food operations, as well as developments in international tourism to research solutions to issues found, and improvements. *Liaise with managers and contractors whenever any significant alterations or additions to the park are carried out, to ensure such work is done in such a way as to maximise the guest experience. *Provide regular feedback to park managers and executives on the findings of these checks, and recommendations for improvements to rides, environment, and training which could add to the guest experience at the park. Anyway, there might be more to add, but that sums up the role I think. Examples of why the parks need someone in such a position: 2 recent major changes at Queensland parks show examples of why this position is needed: Scooby-Doo Spooky Coaster "Next Generation", and the numerous issues that have been discussed at length about it in these forums. Sky Voyager, which while in my opinion is fantastic, has very obvious flaws and gaps in its presentation which could have been avoided by having such a person involved in its development.
  2. Hey! (I'm only imagining how many eye rolls that this title would have received... 😂) So I know this is a 'cliche' topic and has been discussed several times, but I just want to know peoples thoughts to the following; Many say that Australia can't accomodate a Universal Studios park due to the small population that Australia has, yet Singapore has only got a population of 5 million? As well as that, Universal Studios Singapore only has about 20 attractions - in comparison to Movie World that has 24 - and it's size isn't ALL that big (It literally surrounds a lagoon). I can understand why a Disney park wouldn't work in Australia, but I feel like a Universal Studios park has potential? Anyway, I'm a curious person and just want to see/hear what other people think about this.
  3. Not sure if this has been discussed, But does anyone else think that Village Roadshow should sell Sea World to 'Sea World Theme Parks & Resorts'? And if so, does anyone actually know the chances of it actually happening? The park seems to have gotten worse over the years and it's honestly just sad, so I'm hoping that a decent company could make it 'good' again. Plus if they did sell it, then it could help Village pay off debt. After all, they sold Wet'n'Wild Sydney, so what harm could selling Sea World do? (By the way - if this has been discussed before then can someone please just link me to the thread?)
  4. Was googling some things and came across this recent article; https://www.ausleisure.com.au/news/merlin-entertainments-looks-to-develop-new-australian-expansion/ It seems they want to open up a 'Dungeons' somewhere here... and they want to open another Legoland Discovery Centre.
  5. From the 'Illawarra Mercury' on the 12/11/2011. Details on Jamberoo's smartphone app here: http://www.jamberoo....eroo-iphone-app Buy the Jamberoo Action Park smartphone app here: http://itunes.apple....54838?ls=1&mt=8 This is not an announcement of a new bus service from Campbelltown Railway Station to Jamberoo Action Park and return. A bus service has been running for some time and currently runs between Kiama Railway Station and Jamberoo Action Park. They have only announced that they have a bus that runs on the current bus service route which is totally decorated with Jamberoo Action Park marketing. A picture was provided in the 'Illawarra Mercury' article of the new bus but I cannot post it.
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