joz

That used to be the way the place worked back in the day. Be interesting to see the results

I'd already given you the information you asked for. You just flat out refused to let it in. I can't be bothered wasting my time with you when the first sentence in your former post confirms you were never really engaged in a discussion. The irony is my first post wasn't even in response to you, but you've come in and done exactly what I was saying other people are doing. Thank you for making my point for me far better than I ever could. Have a wonderful day!

See above.

Stopped reading right there.

I don't know what you want? Are you complaining that management is unresponsive (they arent perfect, but they are clearly and demonstrably responsive), that it's in an usually poor state (there is broken stuff, but there has always been broken stuff), or just that the place is just too popular? (if that's the argument then you really have no argument). You'd expect to see post covid demand settle soon and the problem will largely take care of itself. Hopefully that will also mean fewer issues around supply chains/ sourcing parts and labour but we'll see. Yes they need some additional capacity because despite being a near perfect storm, Easter was an extreme example of something that has been an issue for years. Yes they need to get a bunch of stuff working but I'm genuinely not aware of any point in the last 20 years when that hasn't been the case - the only thing that ever changes is the specific thing that needs fixing. I don't think they think the holidays went well. In some areas things conspired against them, in some they weren't as ready as you would reasonably expect them to be, and the attendance was way higher than what you could reasonably expect them to be ready for. It seems like there has been some recognition of that in things that have happened since. Really, the 'Decline of MW' and 'Holiday attendance was too Damn high' are conversations that should be split into different threads rather than the usual mob combining unrelated issues into an anti MW narrative. Can't wait for people to jump down my throats for pointing that out though.

These kinds of things. I think I'm leaning slightly more towards heavy duty sock.

Yeah facebook is a toxic sesspool where you complain to make noise. In person or over the phone is how you complain to actually get your issue resolved.

What's interesting is people just come up with a narrative that they don't care about the guest experience and run with it despite evidence. There's really not much they can do to fix things like crowding, but they have done things; changing downtime to get rides open, plan to extend trade in future holidays and stopped selling fast track to make it a bit less unbearable. The idea they don't care or are unresponsive to problems is demonstrably not true. I'm not going to piss in their pocket and say how wonderful they are, because clearly they could be doing shit better, but that has ALWAYS been the case. There has NEVER been a time in all my years going to the park when everything has been running perfectly. It's not new or exclusive. They'll fix some of this shit at some point, and new shit will break. That's the cycle of things. It'll happen at all the parks forever. I think pointing to today's things in isolation and saying 'decline! Grrr MW!' is kinda dumb.

I think a strap would be an extra hazard for most guests. Just need to find a way to cover the mechanism above the seat.

https://en.m.wikipedia.org/wiki/Ship_of_Theseus Enjoy!

It was pedestrian bridge to get to Rocky Hollow, and was there before the spaghetti Junction was a thing

All seems fair enough. I rage at the rides close half an hour before the park does crap. I don't care how you spin it the park closes when the rides do. Otherwise, good. Exactly what they should be doing, and possibly a response to the past couple weeks. Also pleased to see WnW getting its normal 4pm closing time back too over winter; it had been reduced to 3:30 so that's a good thing. I can almost guarantee they won't, but I'd love to see the Aqua Colour infrastructure put in late December and run a different 'non Carnivale Sea World themed' show at 7:30. Try and really take advantage of whatever boost Leviathan will bring.

I agree that HSD is the lowest hanging big bit of fruit. Get that show on the hour all day. Surely could get 5 or 6 shows a day in there. That won't help getting locals out of the lines because they've seen it, but it does help by giving those people who did buy a one day ticket something to do. Also agreed that a big popular people eater is also needed. Something that can get through 1000+ people an hour without breaking a massive sweat, and I think those concepts are pretty easy to shit out (Studio Show Case, but it's a boat ride with big boats and a drop). Add to that buy third trains for Superman and Rivals, (there is no 6 month stretch when you don't need both trains), be nimble enough to open the park a couple hours later if needed, I think happy days. There I've just spend $25million in 2 poorly thought out paragraphs.

You do realise it's a single Facebook post, not the core marketing message for the brand as a whole? Also who is to say it isn't an enhancement? Maybe they've enhanced the computer so it'll be more reliable or they've added something else that will make the ride safer. Maybe the fog effect they've installed is superior to the old steam effect as it doesn't spray a load of cooled pipe water from the day before on guests first thing in the morning.

@DaptoFunlandGuy see we can agree sometime

Yeah, I think you've departed from reality.

So basically your solution to not trusting the staff to communicate the terms of the pass properly is to make it policy to not trust guests when they say they weren't aware? Again, agree to disagree 🙂

What are you basing that on?

If they try it a second time you didn't give them a good enough talking to.

@DaptoFunlandGuyAgree to disagree about the merits of how to do customer service, and the value of acting in a good faith way with guests.

Point is that with things where it was at the weekend, MW being reactionary wouldn't have helped here. They also have started doing a bit more extended trading over the past couple of years, but it's not there yet. A reason to stay is valid, but again, it's not as straight forward or simple as that. Also with Block out dates: What you could also do if you want to avoid angry guests is lie a bit, and say very loudly "There's a block out date on the cheapest passes!", but if someone shows up, send them to another turn style, explain the tickets have block out dates, and that they aren't valid today. Admit them to the park anyway, saying 'Because you've came all this way, and we're sure you just didn't know, we can let you in today. However, we'll put a note on the passes and next time you won't be admitted. Have a great day!'. If they come back another time when the passes aren't valid, do the same song and dance. If you naturally discourage a thousand of the cheapest people from coming in peak season then that'll do!

This is a highly underrated comment in this dumpster fire of a thread. I even suggested extending the hours, but what's that going to do for you really? Thw VAST majority of guests go home at 5pm when there is extended trade, because that's what they're used to doing. Honestly they could have stayed open till midnight and it wouldn't have made much difference. Some difference for sure, just not much. Would be an absoloute bonanza for the 1500 people still in the park after 6pm and do fuck all for everyone else. All the parks got slammed on the weekend with the sort of numbers that haven't been seen since pre pandemic. All the parks were their own version of mental, and MW had 4000 guests more than the next busiest park. It's not about how MW responded (though as it happens they really didn't respond well), it was just too busy. They have reduced the number of tickets sold to night events in recent years to deal with over crowding, so I don't buy for a second the lazy 'They don't care, it's all about money' trope, it's just not as easy as that for day trade. No one is set up for it either. I think a system does need to be investigated though because so long as MW is the best park with the best rides and draws by far the most guests then they will continue to be victims of their own success, and victims of the other park's inability to draw a reasonable proportion of guests. Maybe the cheapest local pass doesn't need to let you in over the Easter long weekend or the first 2 weeks after boxing day? Anyway, I'm going away for a couple of days again, will check back in on the dumpster fire again then. Look forward to everyone continuing to lose their minds!

I've thinking this for a while, but Australian parks spend lots of money on very good rides that fully 300 people per hour can go on. I think with attendance where it was, even if ops were at their absolute best, it still would have been a shit show. The fact they couldn't get those second trains running (if they had them, they would have used them) just adds to the overall fuckery, but it isn't the cause. The cause is all rides max out at a fairly low capacity, and attendance was at levels not seen since Christmas holidays pre 2016, and even then only rarely. MW also doesn't have much excess capacity to eat up crowds. I'm glad that they're starting to figure out how to do WWF's new boats a bit better. That ride is the traditional people eater, and having that do Storm like numbers would be a disaster. The thing that makes me confident that huge attendance is a large part of what happened rather than ops: elsewhere it was mentioned that Vortex had a 40min queue. If true, that is by far the longest queue that ride will have ever had. Even in summer holidays it rarely gets to 10mins. To get to 40mins says that the parks were beyond slammed, quite possibly one of the busiest days the parks have seen. The only thing you can really do is extend trade and put extra shows on, which you normally have to plan out in advance, and I have no doubt that even expecting a big day, theyd have been surprised by how busy it got. Aside from that it's capping attendance which I don't think is as straight forward as it would seem. I just feel sorry for the guests in all this. I doubt many people were having a good time. Ops contributed, but there was simply no way with the numbers they got that there was any hope for a good day

The claim isn't 8 min cycle, (dispatch to dispatch is how I think of a cycle), but rather 8 mins from unload to dispatch. It doesn't really surprise me that on a given day it would be sub 150. I mean it takes 7 min cycles to get up to 200 an hour which would take a bit of doing with how that ride is set up. Most major flat rides are going to do something in the range of high 100s to about 350. Pandamonium has always been at the lower end of that number (Tailspin even lower than the bottom), whereas something like Claw can operate at the higher end. The one you need to watch is capacity v popularity. Pandamonium (despite being a ride I have zero interest in) does seem to come out on the wrong side of that equation.

OK, I wouldn't have bothered except for this line, but I've reread the whole conversation, and @New display name "won" the discussion with the very sensible comment [quote]It's not outside the possibility the street food venders where already booked for next week subject to this week going wellIt's not outside the possibility the street food venders where already booked for next week subject to this week going well. The word on the street is the hotels didn’t start booking out until last week.[/quote]. After that, @DaptoFunlandGuy is kind of talking to himself. At the end of the day, it's all speculation anyway, and the weird dedication to one line of speculation is just bizarre when there are other lines that seem more plausible. Unless there's something else to be shared with the class? You may all be in peace now, the great Joz has spoken 🙂 Also unrelated to talking about the conversation, I think if they forgot interstate holidays were a thing, they should take all the money they made from selling Main Event, buy a tank and a half worth of petrol, and just burn the place down. Somehow I just find it really unlikely that they would be that incompetent.