We went to Sea World yesterday and it probably the first time I’ve ever been to the park during the busy Summer holidays. We went in knowing how busy it would be, but just thought I’d share some comments on how they handle it and what the park had extra to offer.
With Carnivale about to begin, there were already some food stalls out for the event, which they were making good use of. They added an extra unique option of food and drinks that the park don’t already have. There were also some candy stalls and a Boost truck along the path to Castaway Bay.
The extra queue footprint the park has added for Storm and JR was a great decision and was definitely needed. There were extra show times, which were full every time.
The park has stated they aren’t happy with the lighting within Sea Jellies and yesterday showed how much of an issue the lack of lighting was. While it makes the jellies visually amazing, people were walking into each other and tripping over prams. People were turning on their phone lights to be able to see because it was so dark in there.
The main issues the park has during the busy period is the parking and entrance. The overflow grassed area was in use, but I definitely think there is a need for traffic control out here because it turns out people are very incompetent when there are no line markings, cones or people to direct. There was some order at the front, but then people would leave massive gaps, park in front of people so they couldn’t get out and by the time we left at early afternoon, it was single lane to get in an out which proved to be a challenge. This is not necessarily the parks fault but I think they could implement ways to fix this. Also, with them constructing the new helicopter centre, there is no turn around point for cars at the end of each row, which caused issues.
At the entrance, they were making use of the pass holder entry and had set up a queue rails for the large crowds (well done SW), but because they insist on getting your photo, it made the process very slow. And they ended up closing this entry at 11, which made the main entry very long and unorganised because of their camera/photo set up.
Overall it was a good morning at the park, even with the massive crowds. The park definitely do some good things, but there are some areas to improve on to make the guest experience even better