I was in park today, first time since 2019. It was not great. I get planned maintenance, and I understand unscheduled maintenance. However we had people in lines next to us complaining that for the period of their annual passes they rarely attend when there isn’t multiple headliner rides down at the same time. We also witnessed guests confronting staff at the front of rivals when they shut the queue at 4:40 ‘to ensure the staff can close the ride by 5pm’. I’m sorry but if you have three of your 4 available ‘big’ coasters out of action (planned or not) and only a 1 train service on the single remaining big coaster, then you sure as heck don’t shut the queue almost 30mins early because you want to go home before 5pm. That’s clearly a directive from management, and it’s one that says we don’t really care what the customer thinks because the customer just keep coming, but surely this is going to unravel for them one day soon right? In addition the bathrooms were filthy everywhere we went, the food insanely expensive, (almost $20 for a cold burger and a handful of cold chips that amounted to a meal as small as a cheeseburger meal from maccas), for comparison we had a large burger with decent serve of chips from dreamworld for $16 big serve and fresh. Lots of wear and tear around the park, weeds growing out of gutters and cracks in the buildings etc. I don’t know I guess I expected more. We went to dreamworld last week, almost everything was open, there was a lot of bright fresh colours everywhere and you could see plenty of investment into the park. The absolute biggest difference that stood out to me was the staff. At dreamworld they seemed very engaged and energetic, and wanting to cycle through rides efficiently, at movieworld we found them uninterested and some of the painfully slowest operations I have ever witnessed around the world. As someone who hasn’t been to the parks in many years, and who has visited many parks around the US, and Asia, it seems as though dreamworld are driving the right behaviours and expectations from their staff and delivering a far greater customer experience. Just one man’s observations 😉