Leaderboard

Things really aren’t looking good at MW right now. Apart from all the previously mentioned issues (such as constant ride closures, poor operations, temporary fences at every turn, lack of music and atmosphere in most areas, a large amount of dead/disused spaces, rude/disinterested staff and terrible communication with guests), general presentation and upkeep around the park is severely lacking. There’s so much exposed wiring and conduit all over the place (some in very noticeable locations like the Scooby Doo facade and Wild West Falls), lots of broken equipment, numerous severely faded and worn out signs and gardens full of weeds. The whole place just feels very neglected at the moment. Here are a few “highlights”. I could go on, as issues like these are literally at every corner of the park and are so consistent that you can’t help but notice. It’s so disappointing considering how well kept the place used to be.

That's just it though isn't it. This past weekend illustrated that they've stopped giving a shit. Replying to people and saying the equivalent of "you should have checked the website before you visited, so it's your fault, LOL" is really really bad form. And social media comments this week has revealed just how many people were still unaware scooby was down for several years - even more than a year after it originally closed. The ride is a fan and family favourite. They could have closed it, knocked it down and put up another DC attraction, or an upcharge, but instead they've decided to invest in it's future properly by taking the hard decision to close it down for several years and fix everything - which is a bold decision after the time it spent in next generation limbo. They should be proud that they're doing this - refurbing a classic instead of gutting it as a place to store more parade floats - and they should be doing everything within reason to ensure guests are aware of it... rather than burying it at the bottom, hoping people don't notice it and still decide to visit because if they don't notice, and pay to enter, they've already got your money, and if they profited off you, they don't care how you feel because people still keep coming. but the tide is changing.

Jeez even Dreamworld at its lowest wasn't this bad. Have they thrown everything into Wizard and forgotten the rest of the park?

That’s actually disgusting to see the park has come to that. Sort your shit out Village.

This is entirely reactive to the poor sentiments they've received across the board recently, and it is absolutely pathetic. Whoever authorised this message needs to be fired. Right the fuck now. They need to read the room. ^and THIS - fuck me they don't just need to be fired, they need to be blackballed from the theme park industry. These people have no idea what the fuck they're doing. I saw a reply to this on one of their posts and it's 100% right - they're showing absolute contempt for their guests. Don't want to derail this thread off this amusing Village bashing, but a few quick points that could have easily been googled (these dates sourced from either Wikipedia or WonderlandHistory.net : Wildlife park opened in 1990. Demon opened in ~1992 (old expo '88 Titan) Fred Flintstone's Splashdown opened in 1993 Space probe opened in November 1995 Skyrider went in in 1997 (old moore park cable car) You're 100%. They should be in damage control, not making excuses. The tide is turning.

Hot PR tip for the person managing the social media account: If you're explaining, you're losing. Everything in that statement prior to the last paragraph should never, ever be said publicly or privately to a paying customer. They do not care about why the rides are closed, planned or not. They care about the fact that they've paid $110 to enter the park to watch HWSD2 while eating $20 chicken nuggets and possibly getting a ride on WWF, if it's open. They care about the disappointment they're experiencing for paying so much money to effectively enter an overpriced, extremely limited shopping mall. Movie World's failures are not the customer's fault - even if scheduled maintenance is listed on the website, people expect the majority of rides to be open, not one ride for part of the day. Acknowledge the unplanned stoppages and then direct people to guest services and tell them that you want to make it right. Don't say that guests are going to be 'well informed and an outcome achieved'. That's effectively code for 'Go F*** Yourself, no refunds'. Just acknowledge the disappointment, acknowledge the unplanned stoppages, acknowledge that this is not how you want guests to experience the park and then direct them to guest services because you want the chance to make it right. That's it. What guest services offer can be tailored to what the guests want, but don't blame the visitor because Movie World can't keep on top of ride maintenance enough to keep even ONE roller coaster operating. Right now, you're taking a bad situation and making it worse.

Powering the park with pixie dust is just as likely. I don’t think this is going to generate media attention or a crazy amount of discussion because it’s just not going to happen so it’s not even worth debating the plausibility or ethics of it. It’s beyond pipe dream, pie in the sky stuff.