We dropped into MW yesterday and today.
SE was running one train at 3pm this afternoon, with a listed wait time of 30 Minutes. Low and behold, after 80ish minutes standing around, we got on. Such a shame that the ride ops only seemed to give a shit about how quickly things moved after the the line was shut, presumably to get home on time.
Rivals was even worse yesterday. We bit the bullet and joined the 90 Minute line at 1215 yesterday, only to not be on until about 3. Staff seemed lethargic, uncaring, like they didn't want to be there, and were above all else slow. There also clearly was not enough of them to run things efficiently. 5 (and that's me being nice) Minute dispatches on your flagship attraction on any given day is deplorable, let alone with SE down and GL being as unreliable as it is. I will concede I Did not ride today so there could have been a better crew on.
It's a stark contrast to how we saw things at DW. As much as lines were long, the place was organised, staff were working hard, friendly and actually looked like they cared about visitors and wanted to be there.
The contempt that the Village seem to be treating the consumer with is disgusting - the fact that in an off peak time, I could only get on 4 things in a whole day is deplorable. The arrogance to do things like have a listed SE wait time on the app of 30 minutes yet close the line at 4pm is quite shocking (what is up with these clearly under-representing wait times?).
I knew from on here Village were bad, but man the contrast between the places is insane. I really hope things turn around and trend Upward at DW with JR. They clearly care about and have a passion for visitors and their experiences at the park, where Village don't.