The little things that never seem to get repaired or replaced, to me, is like basically saying we don't care. So if you don't care, that means you don't have pride in your business, which to me means you don't care about us as guests then either. So it all slides down hill from the number of small little things you never see changed. Big things tend to stay the same at our parks, the rides are still there, the buildings are still standing, the actors are still.... err... acting? but when im sitting down with the kids eating lunch and I see a small hole in the wall, some broken pavers or a torn curtain, only to come back 3 months later and still see the same thing, i kinda feel like nobody is putting any effort into presentation and it's all just turning to shit.
Here's an example, at movieworld, the toilets around the side/back of dirty harrys have had a broken urinal for what seems like years. It's gone, the pipe is sticking out with a bit of tape on it. That's it. Is that the best you can do? what about tiles falling off the wall or the taps which don't turn off properly? how about the mold on the main street roof and running down the sides of some of the buildings? Im assuming thats what the black stuff is. When you are sitting down people watching, you start to notice lots of little things that you don't mean to notice or aren't trying to notice, it's just what happens when the kids are slowly making their way through a lunch they said they wanted but are trying VERY hard not to actually eat now its in front of them!