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Here is a perfect example of the arrogant VRTP culture that is bred from the top down and permeates every department within their business. Why fix your problems when you can just blame the customer! Australia’s #1 theme park (if you stop coming).

Echoing what some people have said in this thread but going a bit further, whatever plans Movie World has for the Arkham area should be either put on hold or completely thrown out in favour of a super-high capacity family adventure ride like what the park had with the Loony Tunes River Ride, something that can board 20+ people per boat/car with a continuous loading/unloading platform without the need for complicated restraints. It might sound like 'pie in the sky' thinking but what I think is, rather than spend $20+ million on a record breaking roller coaster or 3 random roller coasters (or whatever the plan currently is for Arkham) they need a Disney level attraction that can just churn through guests consistently.

It IS a smug-ass reply - Not what the social media team at any family focussed facility should be saying ever. There won't be anything on their website, and of course - why would they ever tell people to stay away (that worked well for the GC Comm Games). From what i've seen over the past couple weeks, they need to do a couple things: reconsider the park's capacity limit for peak operations, and reduce that capacity based on ride availability, staff availability and park capacity reductions since the capacity number was first introduced Have a 'live' crowd meter of sorts available on their app or website. Have their social team post if the park is seeing exceedingly long wait times. Anything over 2 hours should trigger them to post things like 'its a bit full today, try alternate property attraction?' or something rather than make people find out at the gate. Have the social team be empathetic to customers who are venting their frustrations. Sure, it's not the parks fault there's so many people, but these are YOUR guests and they've had a BAD experience I was told previously by guest relations that as long as you're in the queue before the park closes, you'll get a ride. I've heard queues for things like Rivals are being closed as early as 2pm. 3 Hours before close. And staff are still working an hour after the park closes. SOMEthing needs to happen. At the moment, NOTHING is visibly being done. And to have this kind of social response 'come back next week' is just insulting.

That’s a smug ass reply. Ky needs some customer service training. Can someone point to the place on their website where they tell people not to visit their parks in school holidays if you don’t like long queues? Whilst some will tolerate them, no one likes long queues. So is Ky stating that people should not attend movie world in school holidays?

Far from it, this thread came about because people where complaining about MW crowds. If DW had 3 hour wait times we would be saying the same about DW.

New helipad looks good New briefing room does not

Tbf, if a restaurant churned out the trash I had at the VRTP parks a few weeks ago they wouldn't stay a restaurant for very long. You either play properly in the restaurant space and as such can make comparisons to what is and isn't allowed in restaurants, or you keep doing what you're doing now with abysmal offerings and turn a blind eye.

The fact that Movie World hasn't issued a formal (or heck, even informal social media statement) apologising for doing literally nothing to mitigate the problems shows that the park is 100% just in it to make as much money as possible by this holiday period even if it translates into terrible word of mouth, scathing reviews and horrible guest experiences. The absolute rock bottom bare minimum they should be doing is having their social media person explaining that capacity is currently lower because of additional coaster trains/boats being out of commission instead of blaming the very people who are lining the parks pockets.

Not really possibly to show bias on a hypothetical situation that's not one I can be in given I rode the thing opening year. But as I said pretty clearly IF I HAD only ridden it last year which is entirely feasible for a good number of people, or hell 5 years ago even, and I knew nothing about some long gone effect, of course I would think it was enhanced, how could I not? But I won't let a sensible argument get in the way of your compulsive need to be right about something that matters so little. Call me bias, call me whatever the on earth you like, won't change the fact I'm just happy to see something being done to make improvements to what is currently there, just as I will be happy if there are improvements to Giant Drop at dreamworld. If it said "come ride the all new Superman" then I'd be all giving a shit, but 'enhanced' I have bigger things to be outraged about in life.

It's been a thing for years. Also if you have kids and you get stopped, tell them your kids have food allergies.

Don't worry about it. Nobody reads your comments when we're talking about MW.😂

I agree with you 100% and what I'm about to say is more FYI rather than putting blame on the customer. This thing is available on Google, but the issue with these things is that they are only accurate at the time of posting, and only benefits people planning on coming after the park has been open. That said, they need to do something, and probably should open an hour earlier and close an hour or 2 later each day in the week(s) that the states have holiday crossovers, at a minimum. + everything everyone else said, including Ky getting some lovely extra attention from the bosses over the next week or so. Earlier works better for young familys, and opening until 9pm, although legal, the park tends to only do infrequently I believe to keep favour with the neighbours and to allow all quests to vacate the park. I think 7 or 8pm is the better close time.

That is the shittest response ever. I feel like they are sick of seeing all these comments about how busy the park was and they’ve just had enough and written something like that. If I was in their position, I’d probably be pissed off too seeing so many people complain. But what do they expect, a four hour queue for one ride and minimum. 2 hours for the remaining headline attractions (whether it’s their fault or not) is insane and people are going to complain about it when they’ve spent so much to get in.

Fixed.

If it's as unavoidable as claimed they don't have to keep admitting people to the park.

I mean that’s a pretty ignorant comment. Yes it sucks, but Blind Freddy can see that if it was possible to run the other train they would be. Something must be wrong with it. I don’t think any amount of reasonable planning was going to help the parks this weekend. Too much compounding crap from the last few years combining to screw them.

i think the difference here is one cares about the guest experience more, whereas the other one cares about money more.

The throughput I've seen at Superman is really bad. They need to get rid of the wall between the load and unload because its hardly ever used as designed. The time spent for the train to go between the unload and load stations is completely wasted. The use of lockers for a ride with always a long queue (and terrible ops) at the front of the queue is really old school. Especially when all of the 'entertainment' in the queue is a short loop made 20 years ago. Bins on the station platform (or RMC style pockets on the trains) wouldn't slow down the current operations at all. The only ride I've been on that's close is Rip Ride Rocket - but they're sending a train of 12 people every 20-30 secs. I love the ride but the whole process with lockers - inability to use your phone and really slow dispatches is a huge turn off - and is what the parks should be focusing on if they want more repeat visits of the GP. And yes they 100% need to increase the hours. They'd sell way more food if they were open for dinner, and the crowds would thin their selves out across the day and night.

Longest that I've ever waited for a ride here was Tower (peak summer holidays many years ago) and that was only about 2 and a half hours if I recall. I don't recall having to wait 4 hours for any of the attractions I rode at Universal Studios Japan, so why is this the same at MW which attracts only a fraction of the guests that Universal does, because of a mistake that can so easily be avoided. 1 train on a public holiday weekend is laughable, let alone during a school holiday period. What's gone on? Is the other train being done up or is it just sitting in the shed idle? Is there not enough staff to be running two trains? If it's being worked on, why wasn't the work timed with the two odd months the park has put Rivals under maintenance for in preparation for the June school holidays? For a park (and chain more broadly) that labels every addition under the sun as "world class" how they run the park day-to-day is as far from that as possible.

Queue times are insane again today (photo taken from someone’s comment on MWs FB post)

Well if I went to the park for the first time last year and then today I would feel superman was enhanced. Perhaps the marketing was targeted at that people and not those with a compulsion to be pedantic and needlessly post waffling definitions in a theme park forum 🤷‍♂️